Seeing a doctor takes more than it should
A short question turns into a half day. You take time off, sit in a waiting room, and hope the appointment is not weeks away. In a new city you do not know who to trust. And if English is not your first language, explaining how you feel gets harder than the illness itself.
A consultation that fits in your day
DollarCare connects you with licence-verified doctors over video. Pick someone who speaks your language, choose a time that works, and join from wherever you are. No travel, no waiting room, no half day gone.
What you get
Licence-verified doctors
Every doctor passes identity and licence checks before they can take a booking.
Doctors who speak your language
Filter by the languages a doctor speaks, so nothing is lost explaining your symptoms.
Encrypted health records
Your details are encrypted before they are stored, not just in transit.
Works in your browser
Join from a laptop or phone browser. The app is there if you prefer it.
Your slot is held at checkout
The moment you start payment the time is yours — nobody can take it while you pay.
How it works
- 1
Choose a doctor
Compare speciality, experience, languages and fee before you commit.
- 2
Pick a slot and pay
Your time is held as soon as checkout starts, and payment is handled by Stripe.
- 3
Join the video call
Open the call from your browser or the app at your appointment time.
Fees are set by each doctor. You will see the exact amount before you pay.
Video consult or in-person visit?
Video works well for some things and not for others. Here is the honest version.
| Comparison | Video consult | In-person visit |
|---|---|---|
| Waiting time | Same-day slots are common | Often days or weeks |
| Travel | None | You go to the clinic |
| Choosing a doctor who speaks your language | Filter and pick | Whoever is nearby |
| Physical examination, lab tests, procedures | Not possible | This is what a clinic is for |
| Emergencies | Not suitable | Go to an emergency room |
Common questions
- Do I need to download an app?
- No. A DollarCare video consult runs in your web browser on a laptop or phone. Mobile apps are available if you prefer them, but they are optional.
- How much does a video consult cost?
- Each doctor sets their own consultation fee. The exact amount is shown on the doctor's profile and again at checkout, before any payment is taken.
- What if I need a prescription?
- If your doctor decides a prescription is appropriate, they issue it after the call and it appears in your DollarCare account. Not every consultation results in a prescription.
- Can I cancel or reschedule an appointment?
- Yes. You can cancel or move a booking from the My Appointments screen in your DollarCare account. Refund terms are set out in our cancellation policy.
- Is my information private?
- Your health details are encrypted before they are stored, and messages between you and your doctor are end-to-end encrypted. Only you and your doctor can read them.
- Is a video consult suitable for emergencies?
- No. A video consult is not for emergencies. If you have a medical emergency, call 911 or go to your nearest emergency room immediately.
This is not an emergency service
If you are having a medical emergency, call 911 or go to your nearest emergency room. Do not wait for a video appointment.
Ready to speak to a doctor?
Pick a time that works for you and join from wherever you are.
Book a video consult